1. Cancellation Overview
This Cancellation Policy outlines the terms and conditions under which orders placed on our website can be cancelled. By placing an order, you agree to the cancellation terms mentioned below.
2. Order Cancellation Timeframe
Orders can be cancelled within 24 hours of placing the order, provided the order has not been processed or shipped.
Once an order is confirmed for shipment, cancellation requests may not be accepted.
3. How to Request a Cancellation
To request an order cancellation, please contact our support team with your order details as soon as possible.
Cancellation requests received after the processing stage may not be eligible.
4. Cancellation Charges
There are no cancellation charges if the order is cancelled within the allowed timeframe.
If the order has already been processed, a cancellation fee may apply depending on the nature of the product.
5. Non-Cancellable Items
Certain products such as customized, made-to-order, or perishable items may not be eligible for cancellation.
Details regarding non-cancellable products will be clearly mentioned on the product page.
6. Refund After Cancellation
If your cancellation request is approved, the refund will be initiated to the original payment method.
Refund processing time may take 5–10 business days depending on your bank or payment provider.
7. Cancellation After Shipping
Orders that have already been shipped cannot be cancelled. In such cases, you may refer to our Return Policy for further assistance.
8. Incorrect Orders
If you have placed an order incorrectly, please contact us immediately. We will assist you based on the order status.
9. Failed or Duplicate Orders
In case of failed transactions or duplicate payments, the amount will be refunded automatically after verification.
10. Changes to This Cancellation Policy
We reserve the right to update or modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.
11. Contact Information
If you have any questions regarding order cancellation, please contact us at:
Email: info@assencestore.com
Website: assencestore.com