1. Shipping Overview

This Shipping & Delivery Policy explains how orders placed with Assence Store are processed, shipped, and delivered. By placing an order, you agree to the terms outlined below.

2. Order Processing Time

All orders are processed within 2–3 business days after successful payment confirmation.

Orders are not processed on weekends or public holidays. During festivals, sales, or peak seasons, processing times may be slightly extended.

You will receive a shipping confirmation via WhatsApp or email once your order has been dispatched.

3. Shipping Destinations

We currently ship to all locations within India.

For international shipping enquiries, please contact us at info@assencestore.com.

4. Shipping Charges

We offer free shipping on all domestic orders within India.

For international orders, applicable shipping charges will be communicated before order confirmation.

5. Estimated Delivery Time

Estimated delivery timelines are as follows:

• Within India: 7–12 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or other unforeseen circumstances.

6. Order Tracking

Once your order has been shipped, you will receive tracking details via email or WhatsApp. You may use this information to track your package until delivery.

7. Delays and Issues

Assence Store is not responsible for delays caused by courier partners, incorrect shipping information, customs clearance, or circumstances beyond our control.

If your order is significantly delayed, please contact our support team for assistance.

8. Incorrect Address

Customers are responsible for providing accurate and complete shipping details at checkout.

If you need to update your address after placing an order, please contact us immediately at info@assencestore.com or +91 95677 77226. Address changes cannot be guaranteed once the order has been shipped.

9. Damaged or Lost Packages

If your item arrives damaged, please contact us within 48 hours of delivery and provide an unboxing video along with clear photos of the product and packaging.

If your package is marked as delivered but cannot be located, please contact the courier partner first. If the issue remains unresolved, reach out to us for assistance.

10. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time. Changes will take effect immediately upon posting on this page.

11. Contact Information

If you have any questions regarding shipping, please contact us at: